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Terms, Conditions and Warranty

We at K-Tech Suspension USA want you to be happy with your purchase of every motorcycle part we offer, so if for any reason you’re unhappy, we’ll do our best to put things right.
We politely ask that:
  • -You notify us that there’s a problem within 14 days of receipt for return authorization.
  • -Goods are returned within 30 days of receipt.
  • -Goods must be in original undamaged packaging.
  • -Goods must not be fitted or used.
  • -If it’s our mistake we will issue a Return Authorization number. All other returns are at the purchaser’s expense. Custom fitments or special order items are considered final sale and exempted from our return policy. When we receive the return merchandise we’ll either credit you in full for the amount you originally paid, or send you a replacement at our expense.
  • -All goods purchased from K-Tech Suspension USA are covered by a full one year manufacturers warranty. Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from K-Tech Suspension USA has developed a fault then please contact us before returning goods so that we may help resolve the problem in the suitable manner.
  • -If you have any questions or comments about product on this website then please contact us at 631-231-9556 or via email: sales@ktechsuspensionusa.com.
  • -Your order ("Order") constitutes an offer to us to buy the Goods you select via your Order on this website. All Orders are subject to availability and acceptance by us. We will send an email acknowledging receipt of Your Order. The contract for purchase of Goods will be acknowledged by us at time of purchase with a return confirmation of order. A separate email with Invoice and tracking info will be forwarded when shipped.

REGISTRATION, PASSWORDS AND SECURITY

You have the option to open an account to place new orders and simplify repeat orders. On registration of an online account, You can select a Password and Username. You are responsible for maintaining the confidentiality of Your Password and Username and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the website and will not be liable where Your Password or Username is used by someone else (unless such use is due to our negligence). You agree to notify us immediately of any unauthorized use of Your Password or Username of which You become aware.
If you are under 18 years old you are not authorized to make a transaction or register an account with Us on the website.  By placing an Order through the website, You confirm that You are legally capable of entering into binding contracts and You are at least 18 years old.

PRICES AND DELIVERY
The price of the Goods is as stated on this site and as part of the Order process will be reflected in our confirmation to you. Except or unless in the case of obvious error we will contact you prior to confirmation to reaffirm.

Prices shown on the website do not include delivery. We offer a number of options for shipping. Shipping charges will be confirmed during the Order process. If you prefer some other method please contact us by email for arrangements.

Most in-stock items ship the same day or within 24hrs. We otherwise have nearly daily deliveries from the UK and out of stock items typically arrive within 2-3 days. If We are unable to ship within that time We will email as soon as possible with an estimated delivery date.

Payment for all Goods must be by credit/debit card. We accept payment with Visa, MasterCard, American Express and PayPal.
Payments for orders are processed at time of confirmation. We will process payment for all the Goods including any back ordered Goods. Any back ordered Goods will be shipped when they are in stock. You may cancel your order of back ordered Goods before the point of shipment by contacting Customer Services by email or telephone. For Your security, when using a credit/debit card, the billing name, ship-to address and phone number must match that of the credit/debit card used for payment.
We reserve the right to cancel any order that does not match these criteria.

Thank you, K-Tech Suspension USA